Virgin media return kit. @Hannahman wrote:. Virgin media return kit

 
@Hannahman wrote:Virgin media return kit Problem: Returning Hub 4

We would like to show you a description here but the site won’t allow us. Changes to Virgin Media prices 2023. The Stream remote. we never really used the tv box and I throw it away many months ago. We would like to show you a description here but the site won’t allow us. I have also been reminded each. hello007007 Posts: 149 Forumite. We will send pre-paid packaging to the service address (unless specified and arranged otherwise) which you should receive around 10 days after your disconnection date for any equipment we have requested to be returned. No one seems to be able to tell me what is happening with the other device on the outside of my house (i. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. they have not sent me a package to return the old kit in. Your experience matters. Does anyone know if it's possible to get the relevant paperwork e-mailed so I can print it off and return it in my own packaging as it's not like I'm short of boxes or b. by eddie778 • Just joined. We would like to show you a description here but the site won’t allow us. 6. Was told hub 3 was old and wasn’t capable for the new gig, all was fine and was told to recycle my old hub at my local recycling centre, in which I did ( I have a email with the date and time on when I went to recycle it,. Options. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. services. Virgin Media;. I've posted the router return via Yodel on the 3rd of January, but I am still receiving emails that the kit was not returned and that a charge will be added to my account in 9 days. I left Virgin months ago and have arranged for my equipment to be collected. |. I realise that Virgin Media are under no obligation to treat a past customer as a new customer, but realistically, if I leave Virgin and then re-join a few weeks later, will they turn me down for a introductory deal?. agreement. No setup fee is available on all bundles, broadband & phone, and broadband only packages. My Virgin Media app: Requires compatible Android 7. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. on ‎23-12-2021 17:18 sorry if in wrong place. Virgin Mobile. Virgin Media's vouchers provide television and smartphone enthusiasts in the United Kingdom with discounts on broadband services, Virgin Mobile plans, and more. Virgin Phone Switchover. End day it's virgin media's equipment. Add Sky Cinema. Hi Yicheng, Thanks for coming back to me on this one. Make sure to take our kit with you when you move. I informed Virgin I was leaving as moving to a new area, spoke to a person who processed the closure of my account, they informed me that since my equipment is very old that they would not require it back and that I am to dispose of it myself. If a customer does not return their equipment within 14 days of their contract end date, they will be subject to a non-return fee. . Security matters. Sign in . We would like to return it but we didn't a return box and now we are unsure what to do with it. They have just told me to take it to a recycling centre. However if you don't want to follow the official VM procedures then go to this page away the old kit when they come round to do the upgrade. If you possess a Virgin Media TV. 0 or iOS 12 or later mobile or tablet. Return Old Kit - Virgin Media Community - 5285247. we provide and how you are permitted to use those . Returned kit - Yodel lost parcel? on ‎25-03-2022 10:21. Now, the kit arrived but I have no subscription. |. The contract was for 12 months and at the end of the contract I cancelled it. 0 KudosI firstly contacted the live chat 12 days before my departure to return the TV stuffs and router and ordered the return kit. Mobile. None of the dates for collection were acceptable. I used to live in London and since I had to move home I chose to discontinue my broadband. They have emailed to see someone is in the area and to book a collection date. Hello, I have booked an appointment tomorrow with the collection team for the kit after my service disconnection,but unfortunately I have gone out of the town on emergency family situation,so I'm struggling to reschedule the appointment,so please anyone suggest me the proper way reschedule the appointment for the broadband kit. on ‎11-02-2023 11:36. . Would it be possible to send a returns pack out to them? They don't remember their account number so can't use the online formYou can dial 150 from your virgin media home phone or dial 0345 454 1111 from any other phone. Well, I have some potentially good news for you, as Virgin Media O2 has just gone and announced a huge upgrade for one of its key channels for existing customers. Many thanks - 534135327. Providing everything is set up correctly on your account you should receive an email via an automated system when processing your disconnection. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. The average coupon discount for new and returning Virgin Media customers is normally between 10% and 50% off, but some codes provide flat-rate savings instead. The tracking on Yodel says its still en-route. however, I have a splitter with 4 connection. Existing Virgin Media customers will have to pay a fee in order. 3. Hey Slownnfastwifi, thanks for this reply and sorry to hear of the issues faced with sending your equipment back to us using the returns package we sent. Just take it to a recycling centre, find your nearest. This feels like a mass-send e-mail campaign / request. A power adaptor to plug into the Stream box and a power socket at the wall. Over the last year we’ve managed the collection and return of more than 2. An Ethernet cable – The. thanks. I am now located in Scotland and I asked for the return kit to be sent to a different address way before the discontinuation of my service. Sign in . For the quarter ended 30 June 2022, Virgin Media O2 reported transaction adjusted revenue of £2. Alternatively, you can take the kit to your local O2 store or your local recycling centre. You have arranged to pick up your equipment on three occasions. So you won’t need to hop around. Further exclusions & legal stuff apply. Typically, extenders are linked through a wired port using an Ethernet cable. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. Visit any Canada Post outlet and provide the following Post Return ID, PR890615. But as the government advice is to stay home, we don’t want to ask customers to venture outside to post kit back to us. £8p/m extra or included with Gig1 or Volt. Step by step guide to installing your Virgin Media broadband and Hub 3. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. I would like to take a look on your behalf. If we decide to do this, we'll let you know. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Choose your package. Up to 3 WiFi Pods if needed. I handed the new Hub 4 to the pickup shop (Collect+ Point) on the 29th of December, using the return label provided in the return kit. If you do return the equipment to us within 80 days of your services being ended, you will be refunded via a bill credit on your next available bill. Not entirely sure that providing a link to a web page which tells you how to turn your TV box off and on again, in any way, shape or form helps the customer to return equipment to VM. We would like to show you a description here but the site won’t allow us. Told the disconnections person this and that I wouldn't get their kit return stuff, asked if I could have it early or to a different address, no. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. I have requested multiple return kits and have now been told I will be charged £65 for the hub not being returned, also my account shows that I owe them 2 hubs (3 and 4) but we only have the hub 4 as our hub 3 was taken when the router was upgraded, please can someone get this return kit sent out, I will not be liable for this charge if. Thank you both for your input and trying to help. Go to solution. QuickStart, set up and connections. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all - 5389865. . Returning Kit. New 4K Ultra HD kit uses HDCP 2. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. However, despite my attempt to request for the return kit to be deli. You can, if you prefer, print your. The . I had previously informed a virgin staff member about this via webchat but I still keep. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. We would like to return it but we didn't a return box and now we are unsure what to do with it. So I can help, I will send you an invite into a private,. I have been sent a CollectPlus returns label but there is no CollectPlus facility in my town. on ‎05-03-2022 19:10. Yup this is another completely broken VM process. You can get in touch with the team on 0800 952 2302. Virgin Media Help - Get help, tips and advice to m. In addition i also emailed EquipmentReturns@virginmedia. This promotion means you won’t pay the usual setup fee of £35. phil55. But the email telling me to return them or else be charged, says the Value I might be charged is £zero for both items. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. Tip Set up all of your kit within 12. Each time promised either it will be collected by. Account - Mobile. You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Posted in QuickStart, set up and connections. Changes to Virgin Media prices 2023. Then I for some reason go. Don't expect any meaningful reply from Virgin Media, just the usual "sorry to hear that you are. Pack our kit. so trying to explain anything to a human is. away the old kit when they come round to do the upgrade. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. You can find loads of helpful information on. Control your services . None of the links (book a date, contact us) work in the email. Hello, I scheduled a return of my kit for Sept 7th and got the confirmation e-mail. Virgin Media. Virgin Media;. If this means your account is left in credit we will send you a cheque for the amount you are owed, which you need to put into your bank or building society within 6. Could you please check if the kit is definitely not received and if so, work this out with Yodel? I'll gladly provide the tracking number via PM. Simply press 1 when you get through to the automated menu, and you'll be put. I have not received the return kit I was promised in order to return VM equipment. A power adaptor to plug into the Stream box and a power socket at the wall. If we don’t get the requested kit back,. We recently sent you a new piece of equipment to replace the equipment you currently had and now you have this connected to our network we need you to return the old equipment back to us. Afternoon, Basically last year I was the head tenant for a student property and I did all the bills. However, I received a text message saying that I did not schedule a return yet. Sell them. No setup fee. The new fibre phone line is designed to work with the same phones as the old copper line. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for kit that I am very happy to send back - I am well and truly fed up with virgin mediaI used to live in London and since I had to move home I chose to discontinue my broadband. When you’re booking your move, let us know if you want to choose a new package for your new home. i. . When I cancelled my contract I arranged for the kit to be collected from my home on 12/1/23. The return kits are scanned into VM systems in bulk so it may take a while for your account to be updated to indicate the equipment has been returned, and in the meantime you will. 1. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all day waiting! Unacceptable yet again! At present it is more convenient to arrange a collection so very disappointed promises are broken. Hey @Slowlanfastwifi, thanks for reaching out to us and a warm welcome to the Virgin Media forums. If you fail to return or make available the equipment for collection within the given notification period for any reason, we are entitled to charge you for the replacement cost or reasonable recovery costs of the equipment – any Equipment Return Charge will be. If the kit remains missing, then you'll be charged - pay the charge, raise a written postal complaint demanding they refund the charge. Yet VM are now expecting Pod to be returned? thanksHello I have left Virgin Media and have been ask to return the Hub 3 which I have and will return but I have also been asked to return a - 5421522. In. Available with M50 broadband or faster. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. Existing Virgin Media customers will have to pay a fee in order. QuickStart, set up and connections. . Have been told that some customers have been charged when not returning equipment, however included with the TV360 box have a leaflet stating please recycle your old kit. Stay safe online. On our wavelength In. Prior to moving out I already called Virgin Media and they said there is no need to order the returns equipment since an engineer(?) will pick it up for me. 2. During Virgin Media’s launch event, I was able to take a close look and get a hands-on feel for the new Stream box. The impossible task of fitting Virgin Media kit in the returns box . Once we cancel we got a letter asking us to. No setup fee is available on all bundles, broadband & phone, and broadband only packages. 3. SpeedWe would like to show you a description here but the site won’t allow us. Remember. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Stream from Virgin Media. The returns charge only applies to in home, portable kit such as a TV box, a hub, or VM pods or boosters. My Virgin Media app: Requires compatible Android 7. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. Virgin Media ‏ Verified account. on ‎28-11-2022 15:15. Browse Virgin Media Virgin Media Community. Upgraded Virgin TV Go app – offers a boosted on the go experience that allows customers to pause a programme on one set top box and carry on watching it on their tablet in another room or on the move. This is not a full review yet – but a few early thoughts. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Problem: Returning Hub 4. The kit has not been sent, yet, i asked another three times but the kit has never been sent to me. Returning. . Having read the forums recently I thought I would get on top of this before the fines and threatening emails start. Account - Mobile. Let me know if you have any further issues!Hello, I have been calling 4 times and submitting 3 times online requesting the return parcel. He has changed to new package/hub in last few months, everything fine but now is getting multiple emails regarding old Hub 3. My Account; My Bills; My Apps; Upgrades; Service Status; Virgin TV Anywhere; Mobile Your Account. We would like to show you a description here but the site won’t allow us. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. Normally, we ask you to return your kit. FAQs about return kits. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. Virgin Mobile. Hi, this is really on behalf of my 85 year old dad. Unless I'm missing something in order to do a collect plus returns I'd need a pre-paid label/returns pack to return the unit? --- Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the bo. If we need to send you some new equipment or book an engineer. Browse Virgin Media Virgin Media Community. Virgin Media; My Virgin Media; Shop;. r. Equipment Recycling policy | Reusing and recycling our kit At Virgin Media we’re working hard to make sure old customer equipment is disposed of. Are you leaving Virgin Media but due a refund? If you think your last bill is incorrect or the amount on the cheque is wrong, find out how we can help here. If you have any further queries or questions, please let us know. they can only follow a scripts. We would like to show you a description here but the site won’t allow us. Up to 3 WiFi Pods if needed. Non-Virgin Media equipment? You can recycle your old Non-Virgin Media electrical equipment by visiting If we don't get the requested kit back, then we may charge to replace it. The fee is dependent on the equipment that needs to be returned and can range from £50–£250. I the queued in the support line for ages, got only to a WhatsApp agent, and they had to schedule me in AGAIN. . If after rebooting, the V6, TiVo, or TV 360 box is still not working, try running a quick diagnostics check to find the root cause of the issue and how to fix it. . QuickStart, set up and connections. Here you’ll find all the help you need for Virgin Media related problems and issues. how to return your old kit. To return your equipment, simply click the link and follow the instructions. Phone. It’s because the reconnection team says the request cannot be processe. Virgin has published guidance here . All you need to do is pick the category that best suits the broadband problems you're having and then follow the easy step-by-step instructions on the page. Account - Mobile. Eventually a lady from virgin media collection service turned up and collected the said equipment less the hub which had been returned with the tech. Returning hub 4. I've phoned VM today that after my broadband contract ends on Feb 3 that I won't be renewing. Options. Non-Virgin Media equipment? You can recycle your old Non-Virgin Media electrical equipment by visitingReturn kit packaging not sent. When can I expect it to arrive? I asked VM twice but was not told when to expect this return kit. in Networking and WiFi 3 weeks ago; Do I need to return kit? in Networking and WiFi 4 weeks ago; Return rooter in Networking and WiFi 23-09-2023; drops in. Stream from Virgin Media. We would like to show you a description here but the site won’t allow us. Follow the instructions on screen to finish your setup. These include: Super Hub 2ACI have a very old TV box. 2. Account - Cable. You can return your Virgin Media order for free through Yodel – simply stick the delivery label you received with your order onto your parcel, making sure to cover up or remove the original delivery information. . Missing components when returning box to Virgin Media. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. In your shoes I'd raise a written (postal) complaint, demanding the company refund the charge, that VM collect the equipment on a day of your choosing giving them two working weeks notice - failing which you will dispose of the equipment, and that VM pay compensation of say £60 for the repeated failure to collect the equipment and wrongfully. The new fibre phone line is designed to work with the same phones as the old copper line. Returning kit. The lady on the phone said that I would not need to return the hub 4, I could keep it and return both routers if I decided to cancel VM. Equipment remains our property and we charge for anything unreturned. 2 July 2015 at 2:05PM in Phones & TV. Manage Your Account. . It appears that returning kit is. VM's preference is for wiring and wall boxes to be left in place in case you (or a future occupier) decide to contract with VM in future, but there's no legal right to leave wiring and boxes on your property. Alternatively, visit virg. I did ask for a return slip from VM over 6 months ago when I told them I no longer use the digi box, and was promised a pre paid returns label and a drop off point to arrange a return, but nothing to date. 1 million set-top boxes and modems - of these we refurbished, repaired and reused over 700,000, meaning thatStream from Virgin Media. Home Phone. Hi, I've recently requested the hub 5 and I was very clear when I asked how to return the hub 4. You can find loads of helpful information on the Virgin Media support site. Manage Your Account. So I left Virgin about a month ago after too many years. We would like to show you a description here but the site won’t allow us. If there is any extra credit left in your account, you will get the refund through check via post in a few weeks. Hi Virgin I am returning equipment and I have to put the silver cap. Working hard to help connect the nation, shop our offers and order online. I’ve arranged for virgin media to collect my kit as I cancelled my contract with them. It's an outstanding balance and will just go through the collections process. In which terminal I have to put the silver cap. hi. The returns packaging is sent via Yodel and you should receive this within 10 workings days of your disconnection date or within 10 working days of your request. Hi, I was told a return kit was being sent for my Hub 4 back on 13th Sept but nothing has arrived and we're moving out next week. If you can get Quickstart, you can choose one of two delivery options. The webpage usually list which items need returning, however it doesn't at present. I was many months ago offered WiFi Pod to counter Bathroom blackspot whilst watching VM Go. At least 30Mbps download speeds in every room or £100 one-off credit. Can any one help please ive been waiting for over a year for Virginmedia to send me a package so i can return the box ive found out last december they had been billing me for this a service i had not used in that time I got in contact with them in decemebr and ask for the account to be closed laughted at down. 34 and that this would be taken by direct debit. I can confirm that the information and link there is correct so feel free to print the label and post back to us using it. You can also email [email protected] would like to show you a description here but the site won’t allow us. Account - Cable. However I received an email on 13/1/23 saying that I had a new bill of £40 for unreturned kit. Hi, Apparently I'm only being sent a box to return my router. Virgin collected my equipment early last year. We would like to show you a description here but the site won’t allow us. Giving me a replacement hub and box, after being hounded for return of kit I don’t have and explai. I'm a moderator/staff could pick this up and follow up, that would be great. Please could this be escalated to Virgin Media. we never really used the tv box and I throw it away many months ago. If you can set up using a Self-Install pack, but choose to use an engineer for. return parcel was dropped off at yodel depot in alfreton derbys on 9th - 5332407. That would be. Security matters. 00 am this morning I get a text and email asking me to please return unused equipment. how to return your old kit. All VM Shops in London have been closed (I wrongly thought i coul. jpeg1. Alternatively, contact CollectPlus for help sending your package. couldn't see where best to post this. We would like to show you a description here but the site won’t allow us. When can I - 5311065. No setup fee is available on all bundles, broadband & phone, and broadband only packages. When you see the ‘starting up’ screen, you can pull the tab out of the remote. 1. The first thing you notice is how small the Stream box is. 3. . Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Forum; Apps. We would like to show you a description here but the site won’t allow us. Given all the UK calls are recorded it will be verified that she told me to Bin it. Hi dibitontofabio, Thank you for reaching out to us in our community and welcome, really sorry to hear you were unable to return equipment due to not receiving the returns kit after many call and that you are no longer in the UK and unable to. Browse Virgin Media Virgin Media Community. You need to post the equipment back to Virgin Media. See where this Helpful Answer was posted. 2 July 2015 at 2:05PM in Phones & TV. . That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Pop the telly on: check its set to the correct Input and Virgin TV’s playing. They said it should be 30 days to return so basically I have the entire month of Feb. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. Could you give le and orientation?. TVs across the UK are getting hyped for the arrival of Stream from Virgin Media. Networking and WiFi. Browse Virgin Media Virgin Media Community. You can of course order your own here if you can return it to. SpeedReturning your Virgin Media kit VirginMedia. We would like to show you a description here but the site won’t allow us. hello007007 Posts: 149 Forumite. Often, turning the power off and on at the wall socket, the broadband Hub or TV box and checking that all the wires are plugged in securely, can get you back up and running. We would like to show you a description here but the site won’t allow us. co/recycling for information on how to return or recycle old equipment,together with. wrote: Hi Tom_W1, An update: I called again customer service and asked to speak to a manager. Posted in Managing Your Account - Cable. You can find informationHow many stars would you give Virgin Media? Join the 74,685 people who've already contributed. It was all done correctly, out of contract, 30 days notice, etc, and as expected they asked for their Hub 3 to be returned. 0 Kudos Reply. How long ago did you send the kit back? Most importantly, do you have the receipt/tracking no. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. You can find informationHow many stars would you give Virgin Media? Join the 74,685 people who've already contributed. How many stars would you give Virgin Media? Join the 73,611 people who've already contributed. The Stream remote. VM should be able to send the returns packaging to a family member, neighbour or a friends address using the weblink request-returns-pack . correctly to the Virgin Media wall socket, please follow these instructions to get set up. Labels: My Account; hub 3. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. I have left virgin and been contacted to return my kit. You’ll find support for everything, from setting up the Hub to fixing internet issues – and the latest broadband deals. Virgin Media Equipment Return Box Assemble New in May 2022From £ 38 a month. I'm sure they would have charged me if I was out when they arrived. Unfortunately, when I opened the box, and there was a hub 4 instead of 5. . Stay safe online. Sim Application option missing (SIM Toolkit) - Virgin Media Community - 5246628. . It's at least 7 years old! We would love. We would like to show you a description here but the site won’t allow us. They were not required to return it but were asked to recycle it correctly. Hi Kath, Thank you for your reply. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they. Pop the telly on: check its set to the correct Input and Virgin TV’s. . Hi, a friend of mine hasn't been a customer for a while, but still has a V6 box and Hub 3 that they want to return. I got a message on my mobile with a number to ring so I can find out when they are close to my address to pick it up. Visit Virgin Media to find out more. You might also need to change it if your current package isn’t available at your new address. 7K subscribers in the VirginMedia community. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Stay safe online. Returning Virgin Media equipment. I mean, it's not as if he already has a perception of VM as a company riddled with incompetence and disregard for cu. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Your email doesn't let me reply Now December and you sent this: Please return Virgin Media’s kit to avoid a £40 charge It was returned and you confirmed it by email Broadband Router Arris Hub 3 E4574057BBA4 £40You can post your old kit back to Virgin and it will reuse and recycle it. Don’t plug the power cable into a plug socket yet. Not entirely sure that providing a link to a web page which tells you how to turn your TV box off and on again, in any way, shape or form helps the customer to return equipment to VM. We would like to show you a description here but the site won’t allow us. And we know our customers, like you, are too. Sami93.